Agreement to Terms and Conditions:
Please read these terms carefully as they are the terms under which the customer ("you") agrees to use this website and/or purchase the products ("the products") from Kandykingzz. No other terms or representations shall form part of these terms unless agreed in writing between and you Kandykingzz. These terms do not affect your statutory rights.
By agreeing to these terms and conditions, you also agree to all other policies made by Kandy kingzz.
Your use of this website and purchase of any products from this website is at all times subject to these Terms and Conditions. By accessing our website you agree to our Terms and Conditions set out below. If you do not agree to these Terms and Conditions, you must exit our website immediately.
This document does not affect any statutory rights you may have as a consumer (such as rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 or the Consumer Rights Act 2015).
Changes to Terms and Conditions
We reserve the right, from time to time, with or without notice to you, to change these Terms and Conditions at our sole discretion. The Terms and Conditions applicable to your access to and use of this website will be the version that is current and displayed on the website as at each date you access the website. Your use of the website after changes are made means that you agree to be bound by such changes. These terms were last updated on 23rd May 2021.
Cancellation / Returns:
Orders cannot be cancelled after they have been placed and also after they have been dispatched due to being food items we cannot refund or return them.
Although we aim to offer you the best service possible, we make no promise that our website services will be available all of the time, meet your requirements or be fault-free. If a fault occurs in the service, please report it to us (see below for contact details) and we will correct the fault as soon as we reasonably can.
Your access to the website may be occasionally restricted to allow for repairs, maintenance or the introduction of new facilities or services. We will restore the service as soon as we reasonably can. In the event that our website is unavailable, our usual order and cancellation deadlines apply; please notify us of changes to your order via email at kandykingzz1@gmail.com
All products shown on our site are subject to availability. If any product you have ordered is not available, we will contact you to let you know and will refund your payment.
Weights are a guideline and may differ slightly.
Foods are bagged in an area that contains nuts.
The images of the products on our site are for illustrative purposes only and your products may vary slightly from those images.
We may periodically change the products available on our website, and we do not undertake to continue to supply any particular product or type of product.
As all of our products are prepared in the same environment, we are unable to guarantee that our products are completely free from any of the ingredients/substances listed above.
We strive to deliver our snacks to you in perfect condition, however, if your snacks arrive damaged or faulty, then we always want to know about it. Please contact our customer services team.
We retain the right to request a return of any faulty goods by recorded delivery, and the product will be inspected. If we request recorded delivery then we will pay for the cost of the postage on the provision of the postage receipt.
If the fault is agreed upon, a full refund will be given for the returned goods. If a refund is agreed then we will refund money using the same method used to make the payment, unless you have expressly agreed otherwise.
Unfortunately, damaged and faulty products are the only reasons for which we can offer a refund or replacement for our snacks. Due to the perishable nature of our snacks, you do not otherwise have a right to cancel your order or any contract between us and we are not otherwise able to offer refunds or allow for a return of those items, in accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
We may cancel a contract under these terms and conditions by written notice to you if we are prevented from fulfilling that contract by any event beyond our reasonable control, including without limitation any technical error, any unavailability of raw materials, components or products, or any power failure, industrial dispute affecting any third party, governmental regulations, fire, flood, disaster, riot, terrorist attack or war.
We reserve the right to terminate or restrict your use of our service, for any or no reason whatsoever. One reason that we may do so is if we believe that you are in breach of any obligation under these Terms and Conditions. We reserve the right to cancel any order prior to being marked as completed on account status, in this circumstance a full refund will be given. If we terminate your use of our service as a result of a breach of any obligation under these Terms and Conditions, such termination would be immediate and may be without notice.
Privacy Policy:
This privacy policy sets out how Kandykingzz uses and protects any information that you give Kandykingzz when you use this website. Kandykingzz is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Kandykingzz may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 23rd May 2021.
Please note that we do NOT store credit/debit card numbers, nor do we share customer details with any 3rd parties.
We may collect the following information:
* Name
* Contact information including email address
* Other information relevant to customer surveys and/or offers
What we do with the information we gather:
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
* Internal record keeping.
* We may use the information to improve our products and services.
* We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
* From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, sms. We may use the information to customise the website according to your interests.
Security:
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
How we use cookies:
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites:
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information:
You may choose to restrict the collection or use of your personal information in the following ways:
* If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the below address. We will promptly correct any information found to be incorrect.
* Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
* If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at kandykingzz1@gmail.com
* We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
* You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to us.
Shipping & Payment Info:
When will my parcel be delivered?
Most parcels will be delivered within 5 working days. With next day delivery parcels can take up to 2 working days.
How do I track my parcel?
Go to: https://www.evri.com/track-a-parcel
Our Deliveries
Our courier delivers parcels on Monday to Friday, 8am - 8pm and Saturdays, 8am - 6pm. We can't guarantee exact delivery times or dates but we understand that waiting in all day isn't always possible. Therefore the courier will make three attempts to deliver your parcel and may leave it in a safe place or with a neighbour to ensure that your parcel reaches you.
If an order going to a UK address is not received within the delivery time frame specified in your dispatch email we advise prompt follow up.
We cannot be held responsible for any failed/delayed delivery as a result of incorrect, incomplete or unclear address information. Therefore you are advised to check the information thoroughly. Once we have dispatched your order, we are not able to change address information or redirect orders without incurring charges which you will need to cover.
If an item is returned to us as a result of a recipient not following up on the delivery within the time frame, an additional charge will be liable to repackage and resend, or alternatively we will refund minus the delivery charge.
If your order is returned to us because the recipient has failed to respond after our courier has attempted deliveries and notified them, you must cover the cost of re-sending the order should you wish to do so. If you choose not to resend your order after it’s been returned we will refund you the value of the sweets only, not the delivery costs.
In the unlikely event that you order goes missing we will offer to send a replacement order.
We cannot accept responsibility for deterioration caused by climatic conditions or transportation once the goods have left our premises.
Upon receipt, to ensure your sweets remain in good condition, store them in a cool, dry place. We also recommend that they're consumed within four weeks to be enjoyed at their best.
As we don’t manufacture any sweets ourselves, therefore if you have a quality issue with a sweet we will require it to be returned before we can offer any recompense and to enable us to investigate fully. The sweets will need to be sent back to us at your cost. Proof of postage will be kept on yourself until we have received the sweets back.
If a sweet is out of stock from a themed gift item, we will substitute it with something else.
As we stock a huge range of sweets from many different manufacturers, we cannot guarantee that our products are free of nuts or nut traces.